Support

Need help with Serein? Email contact@amentilabs.com with your TV model, firmware, iPhone/iPad model, iOS version and app version. Never send your TV pairing PIN or authentication token.

Compatibility

Serein includes local adapters for VIZIO SmartCast, Google TV / Android TV, Roku, Fire TV and Hisense VIDAA. Compatibility depends on your TV's local-control service, settings, model and firmware. It does not support soundbars, Bluetooth-only control or infrared-only TVs. A manufacturer's name alone does not establish support.

Connect your TV

1. Put your phone/tablet and TV on the same local network. Guest networks, client isolation, VPNs and firewalls can block communication.
2. Allow Local Network access. If previously denied, open iOS Settings, find Serein, and enable Local Network.
3. Choose the discovered TV. If discovery fails, use Add a TV → Add by IP address, with the TV's current network address.
4. Enter the displayed pairing code when requested: four digits for SmartCast and Fire TV, six-character code for Google TV / Android TV, or the TV PIN for VIDAA. Roku needs no PIN.

Roku setup

Check Settings → System → Advanced system settings → Control by mobile apps on the TV. Restricted control settings may prevent remote button presses. Serein provides a setup guide when it detects this refusal.

Features and limitations

• Power, volume, channels, inputs and app launch vary by device. Streaming players may lack TV volume/mute. Fire TV power control is unavailable.
• Turning a TV on requires network reachability in standby and a supported wake path. Some energy-saving modes disable it.
• Typing works only in compatible focused fields. SmartCast supports selected TV search fields and YouTube search-results launch; it does not type into every streaming app. Unsupported characters or firmware may limit entry.
• App shortcuts open supported apps; they do not guarantee playback of a specific video.
• Casting requires a compatible media receiver and format. A paired remote does not imply casting support. AirPlay also depends on receiver support.
• Voice features depend on the TV and iOS support. Microphone access is required when used.

Pro and billing

Discovery and pairing are free, with a limited allowance of remote commands. Unlimited remote control and premium tools require Pro. Serein Pro is an auto-renewing weekly or annual subscription. Both plans unlock the same Pro entitlement in Serein. Live prices, periods, available trial eligibility and renewal terms are displayed before purchase. Manage or cancel in Apple Account subscription settings at least 24 hours before renewal. Restore Purchases is in the app. Removing the app does not cancel a subscription. Purchases in our other apps do not transfer to Serein.

Data requests

See the privacy policy for analytics, feedback and purchase data. Email us for access or deletion help. If available, include your app support/installation identifier so we can locate the relevant record; do not send TV secrets or payment-card data.